jya9's Privacy Policy
Your personal information is very important to us. This policy explains in detail how jya9 collects, uses, and keeps your information secure.
Table of Contents
Introduction and Scope
jya9 (https://jya9app.cam) is an online gaming and betting platform that provides services to Bangladeshi users. This privacy policy ("Policy") applies to all jya9 services, websites, mobile applications, and related platforms.
When you open an account on jya9, use our services, or contact us in any way, you consent to the processing of your information under the terms described in this policy. This policy should be read together with our Terms and Conditions, which set out the full terms governing use of the service.
This policy has been drawn up in accordance with applicable laws of Bangladesh and international data protection standards. We believe you should have control over your information and should clearly know how to exercise that control.
Important: This policy applies only to information collected through jya9. jya9 is not responsible for how your information is processed on third-party links or external platforms.
What Information Is Collected
jya9 may collect the following types of information:
2.1 Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (where verification is required)
- Current address
- Username and password (stored in encrypted form)
2.2 Financial Information
Information required for deposit and withdrawal processes:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
Note: Full payment card details are never stored on jya9's servers.
2.3 Usage and Activity Information
- Login time and location on the platform
- Game play history, betting patterns, and scores
- Bonus usage records
- Customer support contact details
2.4 Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookies and session data
- Website traffic and page view data
How Information Is Collected
jya9 collects information through several methods:
3.1 Direct Collection
Information is collected directly from you when you voluntarily provide it — for example, by filling in the account registration form, making a deposit, contacting customer support, or taking part in a promotion.
3.2 Automatic Collection
When you use jya9, certain information is collected automatically. This includes technical information about your device, cookies, log files, and activity data. This information is used to ensure the platform functions properly and to prevent fraudulent activity.
3.3 Collection from Third Parties
In some cases, information may be verified through identity verification services or payment processors. These third parties are required to comply with our data protection standards.
Purpose of Using Information
jya9 uses your information for the following purposes:
4.1 Providing and Operating the Service
- Account creation, verification, and management
- Processing deposits, withdrawals, and other financial transactions
- Managing gaming services and bonus offers
- Login security and OTP verification
4.2 Security and Fraud Prevention
We use your information to prevent unauthorised access, fraudulent activity, and money laundering. Maintaining a secure environment is one of jya9's top priorities.
4.3 Customer Support
When you contact us via 24/7 live chat or email, your account information is used to resolve your issue quickly and effectively.
4.4 Service Improvement
- To improve the platform's performance and user experience
- To test and refine new games and features
- To identify and resolve technical issues
4.5 Responsible Gaming
By analysing information about your gaming behaviour, we identify potentially problematic patterns and provide support where needed. You can read our Responsible Gaming Policy for more details on this.
4.6 Communications and Notifications
- Transaction confirmations and security alerts
- Information about promotional offers and bonuses (if you have given your consent)
- Notifying you of changes to the service or updates to this policy
Data Storage and Security
jya9 has put in place industry-standard technical and organisational measures to protect your personal information.
5.1 Encryption and Secure Transmission
Every connection on our platform is protected by SSL (Secure Socket Layer) encryption. All data transmitted between your browser and our servers is encrypted, so it cannot be read by third parties.
5.2 Access Controls
Only those jya9 staff members who need your personal information to provide the service can access it. All staff are bound by confidentiality agreements and receive regular security training.
5.3 Data Retention Period
We retain your information for as long as your account is active and for as long as required to meet legal obligations. After an account is closed, financial transaction records are kept for the period specified under applicable law, then securely deleted or anonymised.
5.4 Response to a Data Breach
In the event of a security breach, jya9 investigates promptly and notifies affected users in accordance with applicable law. We also report the matter to the relevant authorities.
Sharing Information with Third Parties
jya9 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
6.1 Service Providers
Limited information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technology infrastructure management. These organisations are bound by strict confidentiality agreements and may use the information only for the specified purpose.
6.2 Legal Obligations
Information may be disclosed to meet legal obligations in response to a court order, legal process, or a lawful request from a government authority.
6.3 Business Restructuring
In the event of a merger or acquisition involving jya9, user information may be transferred. You will be notified in advance, and the new entity will be bound by the terms of this privacy policy.
Our commitment: jya9 never sells or rents your personal information to advertisers or data brokers.
Cookies and Tracking Technologies
jya9 uses cookies and similar technologies to ensure the platform functions properly and to improve your experience.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, ensure security, and support the basic functionality of the platform. Without these, the service will not work properly.
- Functional cookies: Remember your preferences, language settings, and personalisation information.
- Analytical cookies: Help us understand which parts of the platform are used most, so we can improve the service.
7.2 Cookie Controls
Cookies can be managed from your browser settings. However, disabling essential cookies may cause some parts of the service to stop working properly. Most browsers provide detailed information about cookies on their help pages.
Your Rights and Controls
As a registered user of jya9, you have the following rights:
8.1 Right to Access Information
You may request to view the information we hold about you at any time. We generally fulfil such requests within 30 working days.
8.2 Right to Correct Information
If any of your information is incorrect, correct it directly from your account settings or contact customer support. Keeping your information accurate is also important for the security of your account.
8.3 Right to Delete Information
You can request to close your account and delete your information. However, some data may need to be retained for a set period due to legal obligations.
8.4 Right to Data Portability
Contact our customer service to receive a copy of your personal data in a common format.
8.5 Right to Opt Out of Promotional Communications
You can opt out of receiving promotional emails or messages at any time. Important service-related notices (such as transaction confirmations and security alerts) will still be sent.
To learn more about us and read about our service philosophy and goals, visit our About Us page.
Privacy of Minors
jya9's services are for persons aged 21 and above only. We do not knowingly collect any information from persons under 21.
An age verification process is followed at the time of registration. If we find that a minor has opened an account, that account will be immediately closed and all related data will be deleted.
If you suspect that a minor you know is using jya9, please notify our customer service immediately.
Policy Changes
jya9 may update this privacy policy from time to time. Policy revisions may be necessary due to changes in services, introduction of new technology, or legal obligations.
10.1 Notice of Changes
If any significant changes are made, registered users will be informed by email or via a notification on the platform. The date of the change will be noted at the top of the page as "Last Updated".
10.2 Continued Use After Changes
If you continue using jya9 after an updated policy is published, you will be considered to have consented to the revised policy. If you do not agree to the changes, contact customer service to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Chat with us directly in Bengali 24/7 — the fastest way to get support.
[email protected] — send detailed privacy-related requests by email.
For answers to general privacy questions, you can also check our FAQ section — many common questions are already answered there.